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Medical Decision SupportClarify diagnoses, understand treatment options, and support your loved one’s care preferences.

Unbiased Decision Support for Your Loved One in Washington DC Metro

We clarify what's at stake and ask the right questions—so you can move forward with confidence.

Without a clear point of coordination, care decisions can become chaotic. Even when multiple doctors are involved, families are often left managing the big picture on their own. We’ve seen firsthand how a lack of coordination leads to confusion, missed opportunities, and delayed care.

A comprehensive medical record review helps families step back, understand the full picture, and prepare for what’s next. We coordinate with providers, explain medical terms in plain language, and highlight what’s working and what’s not. If you’re trying to support a senior loved one through complex or fragmented care, we’ll help you move forward with clarity and confidence.

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Let’s Talk About Your Loved One’s Needs

We’ll reach out to learn more and see if our services are a good fit.

Medical Records Review and Health Navigation for Complex Cases

When a senior’s medical situation becomes difficult to manage or harder to understand, we step in to bring clarity and direction. Our Medical Decision Support service includes a thorough review of medical records and personalized health navigation to help families make informed, confident choices. We translate complex diagnoses, align communication between providers, and identify realistic, evidence-based care options tailored to your loved one’s goals.

We help you review your providers’ recommendations and make sense of them in plain language. Together, we clarify the risks, benefits, and likely outcomes of different treatment paths so you can make informed choices that align with your values. Whether you’re preparing for a major appointment or facing a difficult decision, we help you ask better questions, understand your rights, and feel more confident in every conversation with your care team. We act as your patient health advocate, guiding you through the treatment landscape with practical insight and proactive coordination.

What’s Included?

This service lets you understand and manage complex care needs with transparency and confidence.

  • Translation of complex medical information into plain, actionable language.
  • Vetting and referral support for second opinions or specialty consultations.
  • Identification of realistic, evidence-based care options.
  • Risk-benefit analysis of treatment paths based on current guidelines.

How We Help Families Navigate Disconnected Care

One client, overwhelmed by her husband’s cancer diagnosis, struggled to understand which physician was responsible for his treatment plan. Each provider recommended a different path, yet no one appeared to be overseeing the full picture. We reviewed all medical records, identified the lead clinician, and worked with the care team to coordinate a unified, evidence-based plan.

Another client spent over a year trying to help her brother reverse an unnecessary ostomy. Missed records, canceled appointments, and a retiring surgeon left them in limbo. We traced the communication breakdown, obtained the missing documentation, and re-established surgical follow-up, allowing his care to move forward.

In complex situations like these, we help families resolve confusion, reconnect with providers, and regain momentum so that care decisions can be made with clarity and purpose.

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Your Questions, Answered

FAQS About Our Medical Record Review Services

We follow a structured, step-by-step process to bring clarity to your loved one’s medical history and care plan:

  1. Retrieval: Requesting records from hospitals, clinics, and all relevant providers.
  2. Organization: Sorting, categorizing, and formatting records for clarity and accessibility.
  3. Medical Record Analysis: Interpreting documentation, identifying key events, and flagging critical information.
  4. Summary Preparation: Creating clear timelines, condition summaries, and decision-making tools.
  5. Identification of Gaps: Noting missing records, documentation errors, or inconsistencies that may affect care.

Gaps in documentation are more common than many families realize, and they can delay or complicate treatment. When we discover missing or incomplete records, we identify the source and request the appropriate documents directly from providers.

We assemble a full, reliable picture of your loved one’s care to support more informed decisions going forward.

Yes. Once we’ve completed the records review, we can assist you in preparing for a second opinion. This includes organizing relevant medical history, highlighting unanswered questions, and helping you understand what to ask during the appointment.

If needed, we can also suggest steps for identifying reputable specialists based on your loved one’s condition and location.

Before beginning this service, all clients complete a flat-rate Comprehensive Elder Care Assessment and Strategy Report. This initial step gives us a clear understanding of your loved one’s health history, current needs, and overall care situation.

From there, we move into the medical records review and strategic health navigation service, which is available for a flat fee covering up to five hours. Additional time is billed hourly. This service provides in-depth support for families navigating complex or fragmented medical care. We’ll communicate clearly about costs at every step.

Absolutely. Many families find it difficult to know what to ask or how to interpret medical language. We help you prepare for appointments with targeted questions and summaries of your loved one’s condition, giving you a clearer voice in the room.

If you’re in the DC metro area, we may also be able to accompany you to key appointments, based on availability and need.

Handle Complex Health Needs With Confidence and Clarity

You shouldn’t have to piece together care plans on your own. We bring providers, records, and recommendations into alignment to support better decisions and outcomes.

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