Nadene is an angel. She stayed by my husband’s and my side for two years as while his Alzheimer’s got worse. I was always anxious about the billing — it felt overwhelming — but she took the time to explain the statements I gave her.
After he passed, she helped me pack up his belongings and made sure everything with the accounts was settled. There was even a refund owed to us, and Nadene kept calling until the company finally sent the check.
She still calls me to check and see how I’m doing. Two years later, when my son had a work accident, no one at the hospital realized it was a worker’s comp case. It caused a lot of confusion with the hospital and rehab bills. I called Nadene and once again she stepped in. She worked with the insurance and rehab facility until they accepted the coverage and got everything straightened out.